Refunds & Cancellation
What happens when you cancel a subscription, and when a store purchase can be refunded.
Last updated: 2026-09-03
1. Subscriptions
You can cancel at any time from your account. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for, and no further charge is made.
- No partial refund is made for the remainder of a period already started, except where the law requires one.
- Downgrading takes effect at the next renewal, not immediately.
- Cancelling does not delete your account or your files.
2. Your right of withdrawal (EU, EEA, Switzerland)
If you are a consumer, you generally have 14 days to withdraw from a distance contract for a digital service.
2.1 Subscriptions
You may withdraw within 14 days of subscribing. If you asked for the service to start immediately and it has, we may deduct an amount proportionate to what you used before withdrawing.
2.2 Instant downloads from the store
A purchased asset is delivered immediately on payment. Before that download begins, you are asked to agree that performance starts at once and to acknowledge that you thereby lose the right of withdrawal for that item. Without that consent the download does not start. Once the file has been delivered, the purchase is final except in the cases below.
3. When we do refund
Regardless of the above, we refund in these situations:
- A duplicate or clearly erroneous charge.
- A payment you did not authorise.
- A purchased file that fails to download or is corrupt, and cannot be repaired.
- An asset that is materially not what its listing described.
- A service failure on our side that made the thing you paid for unusable for a meaningful period.
Buyer's remorse, a change of project, or having bought the wrong item are not, on their own, grounds for a refund on an already-downloaded file.
4. How to ask
Write to contact@aukimi.com within 14 days of the charge, with the email address on the account, the date and amount, and the order or asset concerned. We answer within 5 business days and, where a refund is granted, it is returned to the original payment method — normally within 10 business days, depending on your bank.
5. Assets bought from other members
Most paid assets in the store are sold by other members; aukimi retains 20% and passes the rest to the seller. We handle the refund request either way — you do not have to chase the seller — and any refund granted is recovered from the seller's balance.
6. Crowdfunding pledges
Contributions to the crowdfunding campaign are governed by the campaign terms, which are separate from this policy.
7. Chargebacks
If you dispute a charge with your bank before contacting us, we will respond to the dispute with the transaction record. Writing to us first is faster for both of us, and it does not waive any right you have.